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Shipments to USA, lower 48 states

Like us, our shipping options are straightforward. We offer four choices:

Orders over $50:

FREE: Package typically arrives in 2 to 6 business days. Western States in 2-4 business days, Mid-West and East Coast States 5-6 business days.
$5.95: Package typically arrives in 1-5 business days. Western States in 1-3 business days, Mid-West 3-5 and East Coast States in 5 business days.
$24.95: Second-Day Air: Package will arrive by the end of the second business day.
$37.95: Overnight Air: Package will arrive by the next business day, by end of day.

Orders under $50:

$5.95: Package typically arrives in 2 to 6 business days. Western States in 2-4 business days, Mid-West and East Coast states 5-6 business days.
$9.95: Package typically arrives in 1-5 business days. Western States in 1-3 business days, Mid-West 3-5 and East Coast States in 5 business days.
$24.95: Second-Day Air: Package will arrive by the end of the second business day.
$37.95: Overnight Air: Package will arrive by the next business day, by end of day.

All orders received by 1:00 p.m. Pacific Standard Time (PST) will ship the same day. Orders received after 1:00 p.m. PST, Monday through Thursday, will ship the following business day. Orders received after 1:00 p.m. PST, on Friday or the weekend, will ship the following Monday. We don’t ship on holidays. When figuring out when your shipment will arrive, make sure you start counting the day your order actually ships based on the above information.

Shipments to Alaska, Hawaii and U.S. Territories

We offer four choices:

Orders over $199:

FREE: Package typically arrives in 15 to 18 business days.
$5.95: Package typically arrives in 12 to 15 business days.
$24.95: Second-Day Air: Package will arrive by the end of the second business day.
$37.95: Overnight Air: Package will arrive by the next business day, by end of day.

Orders under $50

$5.95: Package typically arrives in 15 to 18 business days.
$9.95: Package typically arrives in 12 to 15 business days.
$24.95: Second-Day Air: Package will arrive by the end of the second business day.
$37.95: Overnight Air: Package will arrive by the next business day, by end of day.

All orders received by 1:00 p.m. PST will ship the same day. Orders received after 1:00 p.m. PST, Monday through Thursday will ship the following business day. Orders received after 1:00 p.m. PST, on Friday or the weekend, will ship the following Monday. Note that we don’t ship on holidays. When figuring out when your shipment will arrive, make sure you start counting the day your order actually ships based on the above information.

Shipments to Canada

We offer three choices:

FREE for all orders over $199 and above. We ship UPS for this service. Package will be delivered by your local post office.: Packages typically arrive in 5 to 10 business days.
$14.95: We ship USPS. Delivery by your local post office. Package typically arrives in 5 to 10 business days.
$24.95: Delivery by Fed Ex: Most shoes arrive in 2 to 5 business days

International Shipments

Yes, we ship internationally! We offer three choices:

FREE for all orders $199 and above Most shoes arrive in 6 to 12 business days. Some Countries can take up to 30 days. We ship USPS for this service. Shoes will be delivered by your local post office.
Delivery by USPS: $50 Flat rate. Most shoes arrive in 6 to 12 business day. Some Countries can take up to 30 days. Most shoes arrive in 6 to 12 business days. Some Countries can take up to 30 days. Shoes will be delivered by your local post office.
Delivery by Fed Ex: $65 Flat rate. Most shoes arrive in 2 to 5 business days

All orders received by 1:00 p.m. PST will ship the same day. Orders received after 1:00 p.m. PST, Monday through Thursday, will ship the following business day. Orders received after 1:00 p.m. PST, on Friday or the weekend, will ship the following Monday. We don’t ship on holidays.

Important Information about International Shipments

Delays in customs are common. Packages may take longer to reach international destinations than we estimate. Unfortunately we cannot control or prevent this type of delay.

Additionally, you may be responsible for import taxes or other customs fees. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Customs authorities require that we state the value of your order directly on your package.

Make sure your address is correct and that someone will be there to sign for your package. If any package is undeliverable, you will be responsible for the original shipping cost, any additional custom fees, and the cost of returning shipments back to Ashbury Skies. This also applies to shipments refused by you at the door.

Due to carrier restrictions we cannot ship orders to: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Myanmar, Nauru, Niue, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Saint Helena (South Atlantic), Sudan, Tajikistan, Tokelau, Tuvalu, and Wake Island.

Currency Conversions

All prices listed on our site are in U.S. dollars and charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of a current exchange rate, click this link: XE.com (Foreign Exchange Rate Calculator)

Tracking Your Order

You will receive a shipping confirmation email once we ship your order. Just click on the tracking number to view the status. You can also go to the My Account page, sign in to your account, and click on Track Order. It may take up to 24 hours for tracking information to appear on the website.

Returns

Returns from Continental U.S.

We want you to love your shoes so if they don’t work out you can return them. Continental US returns are FREE. You have 30 days from the date we ship your item to make a return.

All shoes must be returned in brand new condition, including the box. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes. Refunds can only be issued to your original payment method or in the form of store credit. If you paid for expedited service, through Fed Ex, the amount paid will be deducted when your refund is processed.

Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.

Returns paper work is easy! To initiate a return, look up your order below, or login if you place an order with an account, select the order and submit your request. To read more about how returns work, you can see the details here.

Returns from U.S. Territories, Alaska, Hawaii

We do not offer free returns from US Territories, Alaska, Hawaii. Returns can be made within 30 days from the date we ship your item, but you need to pay the shipping back to Ashbury Skies.

International Returns, including Canada

You have 40 days from the date we ship your item to make an international return. Due to the high cost of shipping internationally we do not provide a return shipping label on international orders. Please ship to: All shoes must be returned in brand new condition. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. Shipping is non-refundable, except in cases where we have made a shipping error. If a free shipping code was used, we will deduct shipping when your refund is processed. Most international shipping is $50 and $14.95 for Canada. If you paid for expedited service, through Fed Ex International, the amount paid will be deducted when your refund is processed. If you have additional questions, please email us at support@ashburyskies.com. Thanks!