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International

International Shipments:

Yes, we ship internationally! We offer three choices:

FREE for all orders $199 Most shoes arrive in 6 to 12 business days. Some Countries can take up to 30 days. We ship USPS for this service. Your item will be delivered by your local post office.
Delivery by USPS: $50 Flat rate. Most packages arrive in 6 to 12 business day. Some Countries can take up to 30 days. Packages will be delivered by your local post office.
Delivery by Fed Ex: $65 Flat rate. Most packages arrive in 2 to 5 business days

Shipments to Canada:

We offer three choices:

FREE for all orders over $199 and above. Most packages arrive in 5 to 10 business days. We ship USPS for this service. Your item will be delivered by your local post office.
$14.95: Most packages arrive in 5 to 10 business days. We ship USPS for this service. Packages will be delivered by your local post office.
$24.95: Delivery by Fed Ex: Most packages arrive in 2 to 5 business days

All orders received by 1:00 p.m. PST will ship the same day. Orders received after 1:00 p.m. PST, Monday through Thursday, will ship the following business day. Orders received after 1:00 p.m. PST, on Friday or the weekend, will ship the following Monday. We don’t ship on holidays.

Important Information about International Shipments

Delays in customs are common. Packages may take longer to reach international destinations than we estimate. Unfortunately we cannot control or prevent this type of delay.

Additionally, you may be responsible for import taxes or other customs fees. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Customs authorities require that we state the value of your order directly on your package.

Make sure your address is correct and that someone will be there to sign for your package. If any package is undeliverable, you will be responsible for the original shipping cost, any additional custom fees, and the cost of returning shipments back to Ashbury Skies. This also applies to shipments refused by you at the door.

Due to carrier restrictions we cannot ship orders to: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Myanmar, Nauru, Niue, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Saint Helena (South Atlantic), Sudan, Tajikistan, Tokelau, Tuvalu, and Wake Island.

Currency Conversions

All prices listed on our site are in U.S. dollars and charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of a current exchange rate, click this link: XE.com (Foreign Exchange Rate Calculator)

Tracking Your Order

You will receive a shipping confirmation email once we ship your order. Just click on the tracking number to view the status. You can also go to the My Account page, sign in to your account, and click on Track Order. It may take up to 24 hours for tracking information to appear on the website.

International Returns

You have 40 days from the date we ship your item to make an international return. Due to the high cost of shipping internationally we do not provide a return shipping label on international orders. Please ship to: All items must be returned in brand new condition. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged items and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. Shipping is non-refundable, except in cases where we have made a shipping error. If a free shipping code was used, we will deduct shipping when your refund is processed. Most international shipping is $50 and $14.95 for Canada. If you paid for expedited servicel, the amount paid will be deducted when your refund is processed. If you have additional questions, please email us at support@ashbury skies.com Thanks!

Be sure to place the shoebox inside a shipping carton like they came in.

If you are good to go, follow these directions when returning your shoes:

Create an RMA at: https://www.ashburyskies.com/customer/account/login/
After you have logged in, go to “My Account”, and click the Returns tab at the top of the page.
Click “Request New RMA”, then use the pulldown menu to select the order you wish to return.
The RMA form should list only the items that you want to return. (Be sure to uncheck any items from your order that you do not want to return.)
Select an option on the "Request Type" pulldown menu to indicate why you are returning the shoes.
(Optional) Enter any additional information you may wish to add, in the space provided.
Click the “Submit Request” button.
You will receive a confirmation email immediately, acknowledging that we have received your RMA request.
Within 2 business days you will receive a follow-up email that authorizes you to return your item(s)..
To ship your item(s): Be sure to place the shoebox inside a shipping carton like they were shipped in.
Due to the high cost of shipping internationally we do not provide a return shipping label on international orders.

If you have trouble, email us at supprt@ashburyskies.com We will be happy to help you.

You will be credited for the amount of item(s) returned (minus the cost of shipping) in 3-5 business days from receipt into our distribution center.

Exchanges

International Exchanges

No Problem. Reach out to support@ashburyskies.com for help.

Women's Shoe Size Conversion Chart

If you don't know your shoe size, this chart will serve as a general guideline. Customer Service can also give sizing and fit suggestions.

Measure your foot with a meauring tape or ruler. Make sure you are standing, wearing the type of socks you will wear with your new shoes. Using either inches or centimeters, convert your measurement to your U.S. shoe size or European shoe size.

U.S. Sizes	Europe Sizes	U.K. Sizes	Inches	Centimeters
5	35	2.5	9"	22.8cm
5.5	35.5	3	9 1/8"	23.1 cm
6	36	3.5	9 1/4"	23.5 cm
6.5	37	4	9 3/8"	23.8 cm
7	37.5	4.5	9.5"	24.1 cm
7.5	38	5	9 5/8"	24.5 cm
8	38.5	5.5	9 3/4"	24.8 cm
8.5	39	6	9 7/8"	25.1 cm
9	40	6.5	10"	25.4 cm
9.5	41	7	10 1/8"	25.7 cm
10	42	7.5	10 1/4"	26 cm
11	43	8	10 1/2"	27 cm